Rules of Procedure
Jeans Fritz would like to prevent violations of legal requirements, company guidelines and our code of conduct. For this purpose, we offer the possibility to submit complaints via our digital complaint platform.
Who can submit a complaint?
The complaint channel is open to all persons, Jeans Fritz employees as well as third parties.
Which complaints can you submit?
You can report all human rights and environmental risks or breaches of duty that have occurred in our own business or at our suppliers. These may include, among other things, child labor, forced labor, disregard of applicable occupational health and safety regulations, production and use of prohibited mercury or chemicals, and non-environmentally sound handling or disposal of waste (see section 2 (2) and (3) of the Supply Chain Act).
How can a complaint be submitted?
You can communicate confidentially and securely via our online reporting channel (https://jeans-fritz.vispato.com). Whistleblowers can remain anonymous as far as they wish and as far as it is legally possible. Incoming reports are accepted in all living languages and translated into the working language of the complaint procedure (German). Jeans Fritz endeavors to communicate in the language of the reporting person, but cannot guarantee this. As a rule, the processing is done in German or English.
How does the complaint procedure work?
After receipt of the complaint, the receipt will be transmitted in writing or electronically within seven days at the latest. The complaint will be forwarded to the responsible department and checked for the facts of the case, as well as for sufficient information content to process the complaint. If there is insufficient information, reasonable efforts will be made to obtain answers to queries from the whistleblower. After reviewing the complaint about the facts, a decision is made as to whether the complaint is justified. If there is no concrete evidence that a violation has occurred, the whistleblower will be informed of the reasons and the complaint will be closed. The process is recorded in writing.
If the complaint is justified, it will be forwarded to the responsible office for case processing and then it will be determined which follow-up measures (remedial, mitigating and, if necessary, compensatory measures) are necessary. The company's ability to exert influence and its contribution to the cause play a role in determining the follow-up measures. The whistleblower is informed of the status of the procedure and the planned follow-up measures within three months. Following the investigation, the whistleblower receives feedback on the result of the procedure and is informed about the necessity or implementation of measures.
The record is kept in writing in the electronic file system and according to the Supply Chain Act we are obliged to keep the documentation for seven years. The complaint process is hereby terminated.
The complaint process will be conducted in a manner that protects the whistleblower and all parties involved from being discriminated against or penalized, and is ensured through the confidential and impartial complaint process. Retaliation based on complaints or tips will not be tolerated.
Effectiveness reviews of the complaint process will be conducted on a regular basis (at least once per year) as well as on an as-needed basis.
Who is responsible for complaints?
The CSR department is responsible for the complaints procedure.
Is data protection ensured?
The complaint investigation is carried out in accordance with the General Data Protection Regulation (GDPR).
Hüllhorst, 10.08.2023
